Refund policy

  • === RETURNS & REFUND POLICY ===

  • We want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work.

  • 1. Change of Mind Returns
  • Change of mind returns are offered as online store credit only, valid for six months, for unworn items with tags attached returned within 14 days. This doesn't affect your rights under Australian Consumer Law for faulty or misdescribed items. The item/s must be:
  • - Unused and in its original condition
  • - In its original packaging with all tags attached
  • - Accompanied by proof of purchase (order confirmation or receipt)
  • Change-of-mind returns are at the customer's expense for return shipping, and original shipping costs are non-refundable.

  • 2. Faulty or Incorrect Items
  • If your item arrives faulty, damaged, or is not what you ordered, please contact us at peterdoregolf@gmail.com within 14 days of delivery with your order number and photos of the issue. In line with the Australian Consumer Law, you're entitled to a repair, replacement, or refund for goods that are faulty, not fit for purpose, or don't match their description. 

  • 3. How to Start a Return
  • 1. Email peterdoregolf@gmail.com with your order number and reason for return.
  • 2. We will confirm whether your return is approved and provide instructions on where to send the item.
  • 3. Please do not send items back without contacting us first, as unapproved returns may not be accepted.

  • 4. Refunds for faulty items
  • Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to reflect the refund.

  • 5. Exchanges
  • If you'd like a different size, colour, or product, please contact us and we'll do our best to arrange an exchange, subject to stock availability. Postage is at buyer's expense.

  • 6. Non-Returnable Items
  • Items that have been used, damaged after delivery through no fault of ours, or returned without proof of purchase may not be eligible for a store credit.

  • 7. Contact Us
  • For any return, refund, or exchange questions, contact us at: peterdoregolf@gmail.com